At MP Electrical, we believe great customer service is just as important as great electrical work. That’s where Ben comes in – our Customer Service Manager and the glue that holds everything together! If you’ve ever called us, you’ve probably spoken to him (and if you haven’t, you’re missing out!).
What Does Ben Actually Do?
Ben’s official role is to ensure every customer gets the best experience, but really, he does a bit of everything:
📞 Answering Calls & Inquiries – Whether you need a quick quote, want to book a job, or need an emergency electrician in Rotherham, Wickersley, or across South Yorkshire, Ben’s got you covered.
📆 Reminding Mat of Important Things – If Ben didn’t keep Mat on track, he’d probably be installing sockets in the wrong postcode!
🚚 Organising Jobs & Scheduling Engineers – Making sure our electricians are on-site promptly, offering fast and reliable service across Rotherham, Wickersley, and South Yorkshire.
📩 Keeping Customers in the Loop – No one likes waiting around, so we make sure you’re updated every step of the way.
Keeping You Informed with ServiceM8
At MP Electrical, we use ServiceM8 to help keep things running smoothly and make your experience as hassle-free as possible.
That means:
📲 Booking Confirmations – You’ll receive a confirmation message when your job is scheduled, so there’s no confusion.
📍 ETA Alerts – We’ll send you a text when we’re on the way, so you know exactly when to expect us—whether you’re in Rotherham, Wickersley, or surrounding areas.
🔔 Reminder Messages – No need to keep track of dates – we’ll send you a friendly reminder before your appointment, ensuring you never miss a booking.
📝 Job Completion Updates – Once the work is done, we’ll send you a summary of what we’ve completed, giving you complete peace of mind.
What Our Customers Say
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"Absolutely fantastic service from start to finish! Got a text confirmation when I booked, a reminder the day before, and even a message saying they were 20 minutes away—brilliant! The whole process was smooth, professional, and stress-free. Highly recommend MP Electrical for their top-notch customer service."
— Steve, Rotherham
Why Our Customers Love This
✅ No more waiting around – You’ll always know when we’re coming.
✅ No missed appointments – Our reminders keep everything on track.
✅ Peace of mind – Clear updates mean you’re never left in the dark.
✅ Reliable, trusted electricians – Rated highly across Rotherham, Wickersley, and South Yorkshire for our professional and friendly service.
Want to Experience Stress-Free Electrical Work?
📞 Contact us today at 07817171954 to discuss your options and get a free quote!
🌐 Visit our website: Fill out our contact form for more information.
🔧 MP Electrical – South Yorkshire’s Trusted Electricians, Powered by Ben & ServiceM8!
